We now accept credit cards.   We can now accept credit cards over the phone, or by email.

NC MEC USA. INC. was built on responsive customer support. Call us, and you’ll be talking to someone immediately.

TELEPHONE SERVICE SUPPORT

Just dial our main office phone number (770-271-7960 Ext. 521), and you will be speaking to someone from our qualified team of technical support specialists.

JUST WHAT MAKES OUR

SERVICE DEPARTMENT BETTER?

Superior Field Service

Replacement part Policy

Service Partners

 

FIELD SERVICE TEAM

NC MEC USA, INC has a staff of dedicated field service technicians ready to assist with any difficulties you might encounter at your facility. Our experienced technical service support staff, using the "Global Service Support Network", solves about 85% of service related problems over the phone, saving our customers time and money.  When a service visit is requested, we’ll have a person at your facility on the date you requested.

E-mail us at:

REPLACEMENT PART POLICY

If you need a replacement part for one of our products, we’ll use the "Global Service Network" to find the part, or we’ll pull it off a stock unit under production. We’ll gladly risk the late shipment of a new unit to ensure that a current customer’s machine is running. We’ll ship critical components same day or overnight whether it’s a warranty part or not, to meet your needs. To track our shipments, we have gone online with our shipping company; we can track your shipment or provide you the information to do so directly.

Additionally we now offer purchase of parts by credit card, it speeds up the ordering process by eliminating purchase orders and credit approval. Note

E-mail us at: 


To trace a shipment:

SERVICE PARTNERS

We consider our product suppliers as partners, you always have a choice, contact us for any service or part needs, or contact our suppliers directly.

Partner Web Site Links

 Tooling www.wilsontool.com

Software www.metalsoft.com

Exhaust Unit www.donaldson.com

Laser Unit www.prclaser.com
              www.rofin.com

Chiller Unit www.koolantkoolers.com

Servo Kinetics, Inc. www.servokinetics.com

Balliu Laser Machine www.balliu.be

If you are interested in attending any of these classes, 
please call the location to reserve a place.