May 1999 - Press Release

Global Network Bolsters NISSHINBO/NC MEC USA’s Service and Support

System Assures Customers of Immediate Access to Technical Expertise; Spare Parts

Atlanta, GA – NC MEC USA, INC. provides customers of NISSHINBO’s line of punch presses, press brakes and laser cutting machines an immediate response to calls for service and support. Todd Partridge, NC MEC USA service manager, says the company’s replacement parts policy and experienced technical staff, aided by the NISSHINBO Global Service Support Network, have combined to make a great system even better.

"When customers call us, they can talk with someone immediately," says Partridge. "If they need a spare part or a service visit, they’ll get it on the day they request."

A key to NC MEC USA’s improved support response is NISSHINBO’s Global Service Support Network, which gives in-house support personnel and field technicians real-time access to numerous NISSHINBO service and engineering departments. The network ensures quick answers to service, applications, design or parts availability questions.

According to Partridge, the Global Service Support Network enables NC MEC USA’s technical support staff to solve 85% of service-related problems over the phone, saving customers time and money.

Also contributing to NC MEC USA’s responsive service and support system is its replacement parts policy. The company stocks more than $2 million in spare parts at its Atlanta headquarters and maintains in other bonded warehouses more than $11 million in complete machine inventory that may also serve as a source of spare parts.

Partridge explains, "We have a standing rule that a ‘down customer’ gets parts priority; removal from a stock machine is normal if the situation requires it."

Furthermore, NISSHINBO’s global network is also available to quickly search locations around the world for parts or machines from which parts can be removed. Critical components are shipped same day or overnight. Parts shipments are tracked online, and NC MEC USA can provide customers with the means to track their shipments directly.

Yet another vital element of NC MEC USA’s service and support system is its field service team. These trained service technicians, strategically located throughout the country, are dispatched to a customer’s location on the date requested. On-going training of these team members and online access to the Global Service Support Network ensures they enter a customer’s facility with the skills and information needed to quickly get the customer up and running.

"NISSHINBO/NC MEC USA was built on responsive customer support," adds Partridge. "We’ll continue to make improvements in our organization that will provide better service support when customers need our help."

NISSHINBO/NC MEC USA, INC. manufactures and sells technologically advanced yet affordable CNC turret punch presses, precision CNC press brakes and laser cutting systems. Their unique no-haggle pricing policy ensures all customers pay the lowest price possible with no added charges for shipping, rigging, installation and training.

For more information, call NC MEC USA – (770) 271-7960, or visit their website at www.ncmecusa.com.

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